Keeping what you say confidential is really important to us, and we’ll only consider telling other people if we have to. If we think we might need to tell someone, we’ll try to talk to you about it first. Keeping you safe also does mean having some personal details from you, including your home address, contact number, date of birth and next of kin details. These are confidential and will only be shared for the reasons and circumstances outlined below.

We want to assure you that you are safe to talk to our workers/volunteers. They are there to help support you.

• Support workers will write some notes about what you tell them. They save these notes in a central file at Mikeysline. This is to ensure that other staff/volunteers within Mikeysline know what has already been discussed, so you don’t have to go through it again and will be able to support you when you contact us as our staff/volunteers work different shifts and you may speak to a different member of our team the next time you contact us.
• Your notes stay safe within Mikeysline and are stored securely.
• There may be times when we are worried about your or someone else’s safety and we need to tell someone about what’s happening. If this is the case, we might use your phone number to contact you. If we don’t have your number/address, and if we feel it is an emergency we work with the police to find out where you are. We’d always try to talk to you first, before we pass this information on and this is why it’s so important that we obtain this information from you.